Social Capital Blog

Entries categorized as ‘YouTube’

The looming financial crisis and middle class engagement

November 19, 2008 · 3 Comments

Selling Apples (Flickr photo by SirPoseyalKnight)

Selling Apples (Flickr photo by SirPoseyalKnight)

David Brooks, in “The Formerly Middle Class” (NYT, 11/18/08) writes:

“[T]hey [the new middle class] will suffer a drop in social capital. In times of recession, people spend more time at home. But this will be the first steep recession since the revolution in household formation. Nesting amongst an extended family rich in social capital is very different from nesting in a one-person household that is isolated from family and community bonds. People in the lower middle class have much higher divorce rates and many fewer community ties. For them, cocooning is more likely to be a perilous psychological spiral.

In this recession, maybe even more than other ones, the last ones to join the middle class will be the first ones out. And it won’t only be material deprivations that bites. It will be the loss of a social identity, the loss of social networks, the loss of the little status symbols that suggest an elevated place in the social order. These reversals are bound to produce alienation and a political response. If you want to know where the next big social movements will come from, I’d say the formerly middle class.”

I agree with David Brooks’ first fear.  That said, since social networks have always been the backbone of social movements (from abolition to civil rights to women’s suffrage) it’s hard to fathom how this isolated ex-middle class constituency is going to build a movement out of vaporware.  But with time on their hand, and the Internet at their disposal, maybe this will be the test of whether Internet tools (from Meetup to Facebook to virally circulated YouTube recruiting efforts) can be put to use to engage these displaced Americans and give collective voice to their frustrations.

Categories: The Formerly Middle Class · YouTube · anomie · david brooks · depression · facebook · meetup · middle class · social capital · social isolation · social movement · technology

Voter-gauged election fairness

October 29, 2008 · Leave a Comment

(photo by danostuporstar)

(photo by danostuporstar)

My colleague Archon Fung has a new web-based project (in conjunction with ABC News) called My Fair Election to enable voters to rate how fair their voting experience was.

I’ve blogged before about how citizens could be on the front-lines in monitoring global warming or bird patterns or even improving GPS systems.  (See related post here.)  Now citizens can be at the forefront of helping to monitor our election process.

The My Fair Election website says “Rate your polling place and your experience of voting here. Was it easy to vote? Were there long lines, closed polling places, or broken machines? Your rating and those of thousands of other voters will produce a real-time map of voting conditions throughout the country on November 4, 2008. Sign up now, and you will receive an email message with instructions for submitting your own rating after you vote.”

My Fair Election enables American citizens or journalists or politicians to see where there are concentrations of voting unfairness or irregularity and enables high level of citizen-observed unfairness in the election process to trigger investigations into asserted irregularities.  One could also see the day after the election from the “Weather Map of Election Fairness” we collectively create whether concentrations of voting unfairness occurred in certain states or traditionally Blue vs. Red areas.

So don’t only vote on November 4, but sign up at My Fair Election and get your friends (in lots of different places) to sign up as well.  Together we can all hold the voting system accountable and we can add a layer of transparency to our voting process.

Note: other parallel efforts (although not enabling one to map the infractions) are a service which Twitter offered called Vote Report and Video Your Vote (a YouTube) effort enabling voters to upload a video of their voting experience.

Categories: ABC News · Election Day · My Fair Election · Video Your Vote · Vote Report · YouTube · archon fung · citizen · election · fairness · politics · technology · transparency · twitter · voting

Use of technology in the 2008 Obama-McCain contest

August 19, 2008 · 2 Comments

Howard Dean’s presidential run in 2004 unlocked politicos imagination about the power of online politics to shape the race.

While Dean’s bid imploded with his Iowa rant, Dean’s rapidly growing Meetup.com following in the campaign’s early days convinced the media that Dean was a rising force. The Economist in a story this week notes that Dean “changed the way campaigns are organised. Using social-networking tools, Ron Paul’s supporters generated a “money bomb”–$6m in one day, shattering the previous record. Huck’s Army, an online network of Mike Huckabee’s supporters, rallied 12,000 campaign volunteers. Both networks meant that Mr Paul and Mr Huckabee stayed in the race a lot longer than they might otherwise have done….

“Mr Obama took it another step, raising more money–seen in real time–from the grassroots than any campaign ever. In June alone he raised a near-record $52m, of which $31m were donations of $200 or less. Arianna Huffington, co-founder of the Huffington Post, says that he has “succeeded in translating what was happening online to getting the vote out”. Mr Obama has 1.3m supporters on Facebook, a popular social-networking site; John McCain has only about 200,000…The Democrat is using Twitter, a social-networking and micro-blogging service featuring instant messaging (each answer, or “twit”, is limited to 140 characters). By signing up to Mr Obama’s twitters, the campaign at once signs up to yours.”

And this go-round, YouTube is placing a newly important role. Will.i.am’s (of the Black-eyed Peas) “Yes we can” video has gotten some 9m views in six months

and the McCain Girls’ “Raining McCain” video got 1.9 million hits in 4 months. Obama’s videos on his YouTube channel garned 52m views to McCain’s 9.5m on his channel. Several million of McCain’s hits came from his sleazy campaign comparing Obama to Paris Hilton ; which inspired Barack to launch his “Low Road Express” (mocking McCain’s “Straight Talk Express” mantra). Even Paris Hilton hit back at “white-haired dude” McCain with her bikini-clad bid for the “pink house.”

Barack’s speech on race in America has been viewed 4.7m times on YouTube in its entirety, while Jeremiah Wright’s incendiary sermons have also been seen by millions. YouTube moderated highly interactive debates among Republicans and Democrats during the primaries, and has now asked YouTube users to submit 2-minute videos explaining why they support McCain or Obama (with the prize being a trip to the convention).

And it is not just YouTube. The conventions promise to also feature”Twitter feeds, Facebook pages, My Space profiles and Flickr…” Obama sent an e-mail one week ago to supporters indicating that they could sign up to be the first (several million?) to receive an email or a text announcing his choice for vice president.  The real benefit of getting this million person list will come near Election Day: “What Obama is creating is this army of individuals, these grass-roots activists, who are out there trying to change the world in 160 characters or less,” said David All, a Republican techno-political strategist.

It appears clear that something transformative is happening, but not enough careful research has helped us to understand the social consequences of this media, other than the fact that YouTube and cellphone cameras mean that future candidates will have ever diminished chances of privacy without one mistake being aired for everyone to see.

But will the new technologies help to stoke the 9-11 Generation’s interest in politics (that Bob Putnam and I have written about). Will the technology enhance people’s ability to make connections with others active in the campaign or weaken those ties relative to “old-world” technologies of political parties and rallies and door-knocking? Will the technology make us more likely to stay involved after the campaign or not (evidence on the latter front may come from a September poll issued by the National Conference on Citizenship’s Civic Index for 2008)? And will the new technology exacerbate class and racial gaps in the patterns of political participation (or see this link) or ameliorate them? Brave new worlds indeed….

For full article, see Economist’s “Technology and the campaigns: Flickring here, twittering there” (August 16, 2008), including the fact that more of the online role comes from the millennials (those born between 1978 and 1996) who comprise 50m voters, are 90% online and two-thirds of whom are on social networking sites.

Categories: 9-11 generation · Barack Obama · Instant messaging · YouTube · campaign · e-mail · economist · facebook · howard dean · john mccain · meetup · millennials · myspace · paris hilton · politics · president · technology · twitter · youth

What’s wrong with Facebook Friend Invites (humorous video)

May 1, 2008 · Leave a Comment

There’s a quite humorous video by the comedy group *Idiot’s of Ants* about how Facebook and the accompanying invites from peripheral people in your life. The video notes that in some ways “The Wall”, the treating of all “friends” as equal, etc. violates all sorts of norms of how we typically handle friendships.

Note: the language in the video, as the Brits would say, is a bit dodgy at places.

See earlier blogs entries on Facebook .

Categories: YouTube · facebook · humor · idiots of ants · social capital · technology

Do people notice an art masterpiece on the street?

April 23, 2008 · 2 Comments

I blogged earlier about the fascinating story of a world class violinist playing in the Washington Subway (“Pearls Before Breakfast: can one of the nation’s great musicians cut through the fog of a D.C. rush hour? Let’s find out” (Washington Post, 4/8/07, p. w10, Gene Weingarten) The story was indirectly about the cocoons that we live in such that 1000 commuters in Washington, DC, almost without exception, didn’t hear or stop to listen to the sublime beauty of violin virtuoso Joshua Bell who was busking in the Washington Metro as an experiment. One has to assume that these cocoons affect not only hearing Joshua Bell but also our ability to connect with friends and strangers.

Now comes a related experiment. If you put up a world class painting (by Tuymans) on a pedestrian street in Antwerp (in Belgium) will people stop to notice it?

See the results:

The art experiment either also indicates the cocoons we live in, or indicates that we only recognize true ‘art’ when someone tells us it is art by hanging it in a museum.

Categories: Netherlands · YouTube · antwerp · art · belgium · luc tuymans · pearls before breakfast · washington post
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Video spoof of e-harmony called e-neighbor

April 22, 2008 · 1 Comment

Keith Hampton alerted me to this one.

I hope that Vivek Hutheesing of rBlock and Keith (of i-neighbors), who both have created very useful software to help us meet and get to know our neighbors, are not taking this personally. As people in the ad business say, there’s no such thing as bad publicity.

Categories: Vivek Hutheesing · YouTube · e-neighbor · eHarmony · i-neighbors · keith hampton · neighborhood · rBlock · social capital · spoof · technology · video

Hive Intelligence

March 4, 2008 · 1 Comment

I heard an interesting talk by Rob Goldstone from Indiana University on 3/3/08, courtesy of the Program on Networked Governance at Harvard’s Kennedy School.

Rob studies how individuals each performing their own actions exhibit group properties, what could be called “hive intelligence.” In other words, without a dictator telling each individual how to act, there may still be observable and interesting patterns that emerge. (Each individual contributes to the overall pattern, even though no one individual’s behavior dictates it and the result may be unforeseen by any individual.) This “hive intelligence” has been shown to be the case for example in which there are observable patterns for where Saguaros send out branches (close to our heart), the distribution of sunflower seeds, the stripes on zebras or other natural properties, but can also be found in human behavior (imitation, traffic patterns, pedestrian traffic, etc.). He studies this largely through experiments (in laboratories, over the Internet, in virtual worlds like Second Life where he notes it is very easy to recruit volunteers and pay them for their experimental performance in Linden dollars).

He discussed, in detail, two experimental areas: 1) foraging behavior; and 2) imitation/innovation.

In the foraging experiments, human subjects are trying to forage as much virtual food as possible. Food packets are dropped on screens every 4/N seconds, where N is the number of human subjects. The food is generally dispersed in two circular areas of the same size and the distribution of the food between the two is experimentally altered to be either 50/50, 65/35 or 80/20 across the two areas. When a subject moves to a square containing a food packet, he/she acquires the food and the food packet disappears. Participants play in various conditions where either the other food packets are visible and/or the other players’ positions are visible. Rob finds some inefficiencies in foraging, especially in the invisible condition (where you can’t see where other players are and where the food is). Specifically they find extra scatter (respondents are not as closely honed in on where the food is), there is undermatching (that is that more people hang out at the less populated food site and they would harvest more food at the other site that has more food), and they observe population cycles. The population cycles refer to the fact that people’s desire to avoid crowds, actually leads to them to greater crowding; in the visible condition, people are tempted to move to another site, but they observe others moving to that site and talk themselves out of moving; in the invisible condition, without this feedback loop of others’ behavior, they are all more likely to move and hence recreate the crowding they sought to avoid. On the undermatching front, it looks like evolution must have favored those who avoided more populated food sites (perhaps because food was more scarcely distributed and hence there were lower returns from all being at the same site), and thus we are conditioned to favor avoiding being at the more popular location, even when it would lead to greater food harvesting. (Obviously while the experiment was narrowly about food harvesting, it could equally well apply to things like traffic patterns, etc.) They also observed a certain level of inertia: that people, all things being relatively equal, were more likely to stay where they were than move to another square on the food foraging game. Rob also notes that there are greater inequalities of outcomes in the invisible condition, especially with an 80/20 distribution of food, since people who happen upon the food stashes are more likely to acquire a lot of while others are still exploring to find the food sources. And finally, they observed the importance of knowledge: for example, when the location of other agents was visible but not the food packets, people observed “buzzarding” behavior, assuming that the presence of other agents was an indication that there was prevalent food there, and hence there was greater herding behavior. (This is reminiscent of Communist Russia where people would instantly get in line when they saw a long line outside of a store, assuming that the store must be offering some really good food.) A paper on this available here and the simulation available here.

They also did some experimentation with innovation and imitation. Groups need both of these to prosper: too much innovation and you don’t have effective dissemination of good new ideas and too much imitation and you underinvest in exploring new ideas and better solutions. He tested how much of each occur in 4 different type of networks:

1) Lattice: a world in which everyone is connected to their immediate neighbors and maybe one near neighbor (looks like a ring network with people also connected to near and not only immediate neighbors)
2) Fully connected (everyone connected to everyone else)

3) Random (people have some number of links as lattice but it is random to whom they are connected)

4) Small world: basically a lattice network (where you know your neighbors but with a few random links thrown in that shorten the distance dramatically between any two actors in the network.

They asked participants to maximize points and there was a hidden function (graph) that either had a single peak or 3 peaks. Participants would play 15 rounds and at the end of each round learn their score and the guesses of the others in the network to whom they were connected and what scores they received.

Results: for a single peaked problem, the fully connected network does the best earliest, since it disseminated information quickly, but the other networks catch up over 15 rounds. For a 3-peaked problem, the small world does better. The fully connected network leads to premature bandwagoning where they settle on a local maximum but not the global peak. The small world combines some dissemination with enough local niches to permit continued experimentation and innovation. Participants were more likely to explore early on than later and less likely to imitate (strangely enough) in late rounds. For really hard problems, like a needle in a haystack type of function, the lattice network actually does best because it fosters the most innovation. Rob acknowledged that in these experiments, the fully connected model, since you learn the guesses of all the other participants may lead to information overload. The results are consistent with some earlier research by my colleague David Lazer. One questioner noted that a fully connected network may be bad for the Delphi decision making process, since if you learn everyone’s views too early it may inhibit greater innovation in the exploration of options/solutions. Rob noted that in order to effectively configure a work team you both need to know something about the nature of the problem being solved (is it closer to the one-peak solution, the 3-peak solution or the needle in a haystack) and something about the disposition of team members (are they naturally people whose inclination is to imitate or innovate). David Lazer raised an interesting point that in networks where certain people in the network play a disproportionately critical role in sharing information (bridgers in a small world network or hubs in a scale-free network), there may be greater variation in the results depending on how effective that bridger or hub is in sharing key insights; if that person basically does what he/she wants to and ignores others’ learning, it effectively dismantles a key portion of information sharing and potential imitation. Paper on innovation/imitation available here.

Rob’s perception Lab, where one can participate in experiments, can be found here. Rob noted that when there are not enough live volunteers, the volunteers play against ‘bots, based on models of human behavior and Rob’s goal is an adapted form of the Turing Test, where volunteers don’t know if they are playing against humans or ‘bots.

After the presentation Rob explained that he is also doing some experimental work on the commons. Together with Elinor Ostrom, he has an experiment on foraging where if food is left, other food can grow in adjacent cells. Obviously this depends on the food not being immediately harvested. Their game enables the participants to develop rules for working together and agreeing to limit harvesting rights; under such regimes groups typically agree to enable property rights and do better long-term under such a system. But Rob said he was discouraged and surprised that even experimental participants who participated in such a commons experiment will immediately ignore their learning when they then play the foraging game (in a variant where new food does not continually reappear) and act on their own personal short-term self-interest, with the result that the food in the world is quickly overharvested and nothing else can grow in the later rounds. The participants bemoan the outcome but feel powerless and believe that others will also overharvest so they want to get in while the going is good; a classic prisoner’s dilemma outcome.

Also briefly discussed the concept of stigmergy (basically where individuals in an ecosystem alter the ecosystem for others, and hence alter their behaviors). One can think of people making a shortcut across the grass which as the grass is worn down induces others to follow, or think about the pheromones that an ant lays down from its trail that induces others to follow its path. Rob said one can visualize a jungle where the first intrepid explorer machetes a path through (at great effort) and this induces more people to follow which leads to a trail, which leads others to put down a pebble base which leads to a road which leads to a 4-lane highway. In this typology, for better or worse, we can visualize human progress.Rob Goldstone noted that viral popularity (which I’ve written about earlier) has some of those same properties. In other words, by buying books on Amazon or watching videos on YouTube, we lay down pheromones that say that this is good, or that people who like X also like Y, and the programs on Amazon (recommendations) or You Tube viral videos watch these digital traces and use this to induce others to follow our paths. [Incidentally, I gather such shortcut paths are known as "desire paths"; sample images here.]

Categories: YouTube · david lazer · desire paths · hive intelligence · prisoner's dilemma · rob goldstone · second life · simulations · small world · social networks · technology · viral popularity

Astroturf “grassroots” campaigns: the art of manufactured networks

September 6, 2007 · 3 Comments

Strangers or friends advocating a product or a cause may not always be expressing their true value.  And the meteoric rise of undiscovered products or people may be less organic, and more orchestrated than people think.

More and more examples have occurred recently, including an interesting article in today’s WSJ about rising singer Marie Digby (link at end of post), reveal corporate interests promoting ‘fake’ or astroturf marketing campaigns.  (Other examples are LonelyGirl15 on You Tube which professed to be a home-schooled sheltered teen and proved to be a Creative Artists New Zealand-based professional actress Jessica Rose looking to sign a movie deal; or many of the ‘environmental’ grassroots campaigns that profess to be anti-environmentalist but are in reality corporate fronts.)

Jonathan Ressler, a Marketing Specialist, recently profiled in the documentary, The Corporation, explains how companies pay individuals to play up how great various brands are to their friends, pretending that they are just telling their friends from the heart, not out of self-interest.  [This has been called undercover marketing, stealth marketing, covert marketing, guerilla marketing or self-interest marketing.]

These guerilla marketing campaigns may be good for raising sales of products — for the moment we trust our friends’ recommendations more than corporate pitches — but as more horror stories emerge of shills pretending to be ‘friends’, it runs the risk of having all of us trust our friends and their opinions less.   (‘Just because you’re not paranoid doesn’t mean they’re not out to get you!’)  Or a more just market punishment is if shills who are uncovered are ostracized by their friends for trading their social networks for lucre, but that presumes that people will know who is shilling.

The NYT magazine recently featured an interesting profile of Rick Rubin, the new president cum-yogi of Columbia Records. In it, Rubin mentions his amazement with Paul Potts (the British mechanic who hides an amazing silky baritone voice).  Potts has become a YouTube sensation after his win on the British equivalent of American Idol (with over 20 million YouTube views).  But the article makes one wonder how big a role Columbia Records played a part in stoking his ‘grassroots’ viral marketing campaign, especially since Rubin is so savvy about using young employees to create more buzz.

Full story at Download This: YouTube Phenom Has a Big Secret — Singer Marie Digby Isn’t Quite What She Appears; ‘Make People Like Me’  (WSJ, 9/6/07, Ethan Smith and Peter Lattman, p. A1).  Article highlights follow:

“A 24-year-old singer and guitarist named Marie Digby has been hailed as proof that the Internet is transforming the world of entertainment.

“What her legions of fans don’t realize, however, is that Ms. Digby’s career demonstrates something else: that traditional media conglomerates are going to new lengths to take advantage of the Internet’s ability to generate word-of-mouth buzz.

“Ms. Digby’s simple, homemade music videos of her performing popular songs have been viewed more than 2.3 million times on YouTube. Her acoustic-guitar rendition of the R&B hit ‘Umbrella’ has been featured on MTV’s program ‘The Hills’ and is played regularly on radio stations in Los Angeles, Sacramento and Portland, Ore. Capping the frenzy, a press release last week from Walt Disney Co.’s Hollywood Records label declared: “Breakthrough YouTube Phenomenon Marie Digby Signs With Hollywood Records.”

Ms. Digby feigned surprise at her marketing rise in an Aug. 16 MySpace blog entry and never mentioned the backing of Hollywood records or the role they played in her rise.  Digby admitted in interviews that she left out Hollywood Records because “I didn’t feel like it was something that was going to make people like me.”  But Hollywood Records played an integral part, advising Ms. Digby, 18 months before her meteoric rise to feature video covers of popular hits by Maroon 5 or Nelly Furtado so that searches for these songs would ‘discover her’, they bought her an Apple computer and software and advised her on how to get her songs online.  And it was the posting of a cover of Rihanna’s ‘Umbrella’ that launched her.  Hollywood Records distributed high-quality versions of her songs to radio stations and arranged a deal with iTunes.

When radio stations ‘found’ her and invited her onto the shows, she played the rube, saying  “‘I’m usually the listener calling in, you know, just hoping that I’m going to be the one to get that last ticket to the Star Lounge with [pop star] John Mayer!’ ” The WSJ reported that station programming executives “now acknowledge they had booked Ms. Digby’s appearance through Hollywood Records, and were soon collaborating with the label to sell ‘Umbrella’ as a single on iTunes.” [The radio station didn't discover her through random YouTube searches of others' hits.]  She later faked the similar part of a discovered diamond in the rough when on Carson Daly’s show.

The WSJ notes that “at a concert last week at a Los Angeles nightclub called the Hotel Cafe, Ms. Digby played to a sold-out crowd of young fans. Even with the club’s handful of tables reserved for Hollywood Records executives and their guests, Ms. Digby continued to play the ingenue. Introducing ‘Umbrella,’ Ms. Digby told the audience: ‘I just turned on my little iMovie, and here I am!’ “

Categories: YouTube · astroturf campaigns · friends · guerilla marketing · lonelygirl15 · marie digby · paul potts · rick rubin · social networking · stealth marketing · trust · wall street journal

Cyber accountability, cyber tattling or cyber rage?

July 3, 2007 · Leave a Comment

A host of sites has developed to try to publicize others who do bad.  For example
AboveAverageDriver.com (which reports on way below average parkers)
isawyournanny.blogspot.com (which squeals on derelect nannies);
bitterwaitress.com (which outs miserly tippers);
dontdatehimgirl.com (which affixes bad boyfriends with a scarlett ‘B’);
and hollabackchitown.blogspot.com (which pillories men who verbally or physically harass women in public or private).
Are these violating privacy or enforcing social norms and expectations in an era where social capital is low and thus social networks don’t fulfill this role adequately?

Some such accountability sites are more noble. Witness gives video cameras to individuals in third world countries to document and reveal human rights abuses.
But some sites seem less about ensuring cyber accountability and more about letting people vent their spleen in a semi-sanctioned way. Take for instance youparklikeanas@$%&!.com where people can download notices to put under others’ windshield wipers notifying them of their horrendous parking job. By having a website and official notices, it seems to lend an acceptable sanction to the more typical nasty note on a windshield. 

And some of the categories are a bit humorous. They even have a photo gallery documenting these atrocious drivers.

Thomas Friedman has a related column in the New York Times (“The Whole World is Watching“, 6/28/07) about how blogs hold public figures or public intellectuals accountable or make them “always on”.  Friedman recounts an experience back in 2004 at Logan Airport where a woman asserted that he was cutting in front of her to pay at a checkout counter at a newstand.  Friedman says that he didn’t believe that he was and checked out first, but now says he would have requested that she go ahead.  Friedman writes: “When everyone has a blog, a MySpace page or Facebook entry, everyone is a publisher. When everyone has a cellphone with a camera in it, everyone is a paparazzo. When everyone can upload video on YouTube, everyone is filmmaker. When everyone is a publisher, paparazzo or filmmaker, everyone else is a public figure.”  The result is that one can rarely if ever be “off camera” or private since one always risks that one’s ethical lapses or misdeeds (real or perceived) will be broadcast around the world and permanent enshrined in the ethernet. 

 This obviously interacts with our nation’s declining social capital.  

If our ethics don’t keep us responsible, and we don’t fear people telling their friends (since folks have fewer friends nowadays),  perhaps we’ll at least fear our negative reputation spreading via online tools.  Friedman quotes the book How by Dov Seidman.

”We do not live in glass houses (houses have walls); we live on glass microscope slides … visible and exposed to all,” Seidman writes. Friedman concludes: “So whether you’re selling cars or newspapers (or just buying one at the newsstand), get your hows right — how you build trust, how you collaborate, how you lead and how you say you’re sorry. More people than ever will know about it when you do — or don’t.”

The challenge is that these blogs, MySpace, YouTube may be good at holding publicly accountable public figures (from Paris Hilton to Hillary Clinton to Kenneth Lay to Lebron James).  And maybe they’ll hold nannies or restaurant patrons responsible.  But for the average Joe (unless he is harassing woman), his misdeeds might not be of interest to the general public.

Although if such approaches multiply like weeds, they might start holding us more accountable in the same as closed circuit cameras in London or cameras atop intersections have made us more accountable.

I’d certainly rather have social capital than big brother or Nosy Nora or Vindictive Victor, but with our low levels of social capital we reap what we sow.

Categories: YouTube · accountability · facebook · new york times · social capital · technology · thomas friedman